Listening skills

Listening skills

Introduction :

The word listening is defined as making an effort to hear something; to pay attention or heed. It is different from hearing, which is the physiological process of the ear absorbing sound waves and trasferring them along neural pathways to parts of the brain. Hearing is necessary for listening, but listening is much more than processing sound. Someone may hear very well but be a very poor listener.

Listening generally involves a five-step process : attending, understanding, interpreting, responding, and remembering. This process is active rather than passive and involves using a number of behaviors and tools to be most efective. The various types of listening critical, empathic, incormational, and appreciative have their own characteristics and techniques. Which type of listening is used and which behaviors are involved depend on the situation and the people engaged in conversation. Self-awareness plays an important role in being a good listener. A large part of the facilitator`s role for a listening skills training is to help learners recognize their strengths and weakness when it comes to listening and to help them develop strategies to increase their listening effectiveness.

For purpose of this training, listening is defined as paying close attention to someone`s words and ideas.

Main Discussions :

1. Listening Defined
2. Types of Listening
3. The listening process
4. Nonverbal Communication
5. Effective Listening Behavior
6. The Bad Listener
7. Paraphrasing
8. Empathic Listening
9. Giving and Receiving Feedback

PESERTA
Praktisi, Spesialis, Supervisor, Manajer bidang terkait
METODE PELATIHAN
Games, Role Play, Group Discussion, Case Study, Simulation, Assignment
DURASI
Lama Pelatihan adalah 16 jam/ 2 hari
LOKASI
Hotel Balairung – Matraman, Jakarta
TRAINER

Para Professional, Trainer dan Praktisi Trainingmaster memiliki pengalaman profesional, konsultansi dan fasilitator di berbagai jenis perusahaan terkemuka baik lokal, asing maupun MNC (Manufaktur, Retail, Manajemen Properti, Financial Service, Perbankan, NGO dan lain-lain). Selain itu, para professional di Trainingmaster pernah menjalani posisi manajerial sampai top manajemen serta memiliki pengalaman praktis yang ekstensif terkait bidang keahlian sehingga mampu memberikan perspektif yang dalam dan unik dalam memecahkan masalah terkait materi yang menjadi obyek konsultasi atau training yang difasilitasi.

INVESTASI
– Rp 3.950.000,-/ peserta
– Modules + Training kit + USB + Coffee Break + Lunch + Sertifikat
– Early Bird pembayaran 15 hari sebelum Pelaksanaan Rp 3.500.000,-
– 5 Peserta dari perusahaan yang sama diskon 15% untuk semua peserta
– BONUS Ebook

 

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